Support and resources for physicians and patients
Resources for healthcare professionals at your fingertips
Empowering patients with informative video content
Comprehensive FAQs for quick answers and support
Essential resources for medical professionals
Access comprehensive manuals and clinical trial results tailored for physicians. Stay informed with the latest data and guidelines to enhance patient care.
Essential resources for patients
Access comprehensive manuals and clinical trial results tailored for physicians. Stay informed with the latest data and guidelines to enhance patient care.
Resources for Patients
Empowering patients
Comprehensive instructions for use
Explore our collection of videos to enhance your understanding of Jewel. Additionally, find detailed instructions to ensure proper use in our Patient Guide.
You’re never alone In your journey with Jewel.
Contact us with any questions you have about Jewel, and we’d be happy to help.
FAQ
for patients
What is a wearable cardioverter defibrillator?
Jewel is a revolutionary wearable cardioverter defibrillator that redefines living with life-saving technology. Designed to be easier to wear, Jewel offers continuous protection to patients as they transition from at-risk to recovery.
Why do I need a wearable cardioverter defibrillator?
Your healthcare provider may prescribe a wearable cardioverter defibrillator like Jewel if you have a condition that places you at high risk for sudden cardiac arrest due to life-threatening heart rhythms, or arrhythmias.
Always keep Jewel on! Jewel can detect and respond to these life-threatening arrhythmias to save your life.
What is sudden cardiac arrest?
Sudden cardiac arrest is a condition where the heart suddenly, without warning stops beating, which stops blood flowing to the brain and other vital organs. When this occurs, a person loses consciousness and has no pulse. Without immediate treatment, sudden cardiac arrest can be fatal. Jewel provides protection by continuously monitoring the heart’s rhythms and automatically delivering a shock to restore normal heart rhythms.
Always keep Jewel on! Jewel can detect and respond to these life-threatening arrhythmias to save your life.
What causes sudden cardiac arrest?
It is important to understand that sudden cardiac arrest can strike without warning, even among people with no known underlying health issues. However, the following health risks can increase your risk for sudden cardiac arrest:
- Coronary heart disease, also called coronary artery disease
- Cardiomyopathies
- Valvular heart disease
- History of heart attack or heart failure
Other risk factors include high blood pressure, high cholesterol, diabetes, obesity, and smoking.
Again, sudden cardiac arrest can happen without warning, even among seemingly healthy people. Always keep Jewel on until your healthcare provider tells you it’s safe to stop wearing it! Jewel can detect and respond to sudden cardiac arrest to save your life.
How does Jewel protect me?
Jewel was created to detect and treat specific life-threatening heart rhythms. By delivering an electrical shock to the heart, Jewel can return rhythms back to a normal beat and provide continuous protection against sudden cardiac death.
Jewel can detect and respond to these life-threatening arrhythmias to save your life. Always keep Jewel on!
How long do I need to wear Jewel?
Jewel is prescribed for times when the risk of sudden cardiac arrest is high. To make sure you are protected,
wear the Jewel continuously until your doctor says it is no longer needed.
Keep Jewel on! Jewel can detect and respond to sudden cardiac arrest to save your life.
Can I continue my normal daily activities wearing Jewel?
Jewel is designed to be worn 24 hours per day without interfering with your normal daily activities. You can wear it sleeping, lying on your side, showering, and even while engaged in light physical activity.
Always keep Jewel on! Jewel can detect and respond to sudden cardiac arrest to save your life.
What if I need to go to the hospital?
Bringing your Patient Card and a Removal Kit (in case you have procedures that require you to remove Jewel) will be helpful. If you do need to remove Jewel, reapply it as soon as you can to remain protected continuously.
Do not wear Jewel during the following procedures:
- X-rays
- Fluoroscopy
- Radiation therapy
- MRI
- CT scans
- Electrocautery
- Diathermy therapy
Consult your doctor prior to undergoing procedures not listed above.
What should I do if Jewel gives me voice prompts, or I start seeing lights or feeling vibrations from Jewel?
Listen and follow the instructions provided by Jewel. If you need to hear the instructions again, perform a Status Check by pressing both buttons to have the Jewel repeat the last voice prompt.
What should I do if I receive an electrical shock, or defibrillation shock?
If you receive an electrical shock, you should seek emergency care.
Keep Jewel on until you are with trained medical professionals! Even after delivering therapy, Jewel will continue monitoring your heart to detect and respond to sudden cardiac arrest.
More information is available in your Patient Guide in Chapter 4: Notifications.
When I no longer need to wear Jewel, how do I return it?
You can mail Jewel back to Element Science using the return box that came with your device. A return shipping label will be found inside each return box.
If you need help or no longer have the box or label, we are here to help you anytime, 24-hours per day, 7-days a week:
Phone: 1-800-985-5702
Email: customerservice@elementsci.com
Contact us
More information is available in your Patient Guide in Chapter 6: Returns.
What should I do if my weight changes and my Placement Accessory no longer fits me?
Changes in weight may affect how tightly the Placement Accessory fits you, which could result in an incorrect application. If you notice a difference in how your Placement Accessory fits you, we are here anytime, 24-hours per day, 7-days a week to help:
Phone: 1-800-985-5702
Email: customerservice@elementsci.com
Contact us
How do I care for my Jewel?
- If Jewel becomes dirty, you may clean it using a dry cloth. Do not use soap, harsh chemicals, or cleaners. Do not put the Placement Accessory in an automatic washer or dryer.
- If the Placement Accessory becomes dirty, you may clean it using a water-dampened cloth. Do not use soap, harsh chemicals, or cleaners. Do not put the Placement Accessory in an automatic washer or dryer.
- You never need to worry about recharging Jewel. The batteries will be replaced when you change your Patch Unit, which is designed to be used continuously for up to a week with no maintenance. Jewel will let you know when it’s time to change the Patch Unit.
Who do I call for help?
If you experience a medical emergency or receive a shock from Jewel, contact emergency services right away.
For non-emergency questions and support, we are here to help you anytime, 24-hours per day, 7-days per week:
Phone: 1-800-985-5702
Email: customerservice@elementsci.com
Contact us
Can I shower while wearing my Jewel?
Yes, Jewel can provide continuous protection even while you shower. Avoid placing Jewel in direct prolonged hot water spray. This will help Jewel stay on longer. Gently wipe Jewel after getting wet.
Do not submerge Jewel in water or any liquid. Do not swim, take a bath, or sit in a hot tub while wearing the Jewel.
Keep Jewel on! Jewel can detect and respond to sudden cardiac arrest to save your life.
Can I exercise while wearing my Jewel?
Yes, Jewel can continuously protect you while you’re doing light exercise. To help Jewel stay on longer, minimize activities that could cause a lot of stretching, twisting, or excessive sweating.
Keep Jewel on! Jewel can detect and respond to sudden cardiac arrest to save your life.
Can I travel while wearing my Jewel?
Yes, you can. Be sure to bring all the necessary supplies with you when you travel with Jewel. If your travel includes security screening, present your Patient Card to the security agent before going through security gates.
To prevent possible interference with Jewel, follow these simple guidelines when passing through security or anti-theft detection systems:
- The Jewel Defibrillator Unit should not be put into any X-ray machine.
- Walk through the gate at a normal pace; avoid lingering near or leaning on the gate. Once you have walked through the gate, keep a distance of at least 1.5 feet from the gate.
- When wearing Jewel, do not pass through airport body scanners (backscatter x-ray or millimeter wave technologies).
Keep Jewel on! Jewel can detect and respond to sudden cardiac arrest to save your life.
I have a question not listed here.
Reach out to us directly at 1-800-985-5702 or by email at customerservice@elementsci.com. We’re here to help!
Load More
FAQ
for providers
What is Jewel?
Jewel is a revolutionary wearable cardioverter defibrillator that redefines living with life-saving technology. Designed to be easier to wear, Jewel offers continuous protection to patients as they transition from at-risk to recovery.
Why did Element Science decide to redesign the wearable cardioverter defibrillator?
Only 110,000 of 355,000 people who are discharged with a high risk for sudden cardiac arrest receive a wearable cardioverter defibrillator. Yet, with traditional wearable cardioverter defibrillators, there are stills deaths due to compliance issues and the need to take them off for maintenance, which leaves patients unprotected. Jewel was designed to be easier to wear and to be worn continuously without daily maintenance or interrupting daily living, so patients can be protected for more time.
Which patients are eligible for Jewel?
The Jewel Wearable Patch Defibrillator is indicated for adult patients 18 years of age and older who are at high risk for sudden cardiac arrest and either are not candidates for or refuse an implantable defibrillator. It can also be used as a transitional therapy for patients awaiting long-term treatment.
What makes Jewel different?
Jewel is specifically designed to address the limitations of traditional wearable cardioverter defibrillators. It can be comfortably worn for up to a week at a time (even in the shower) for continuous protection and compliance. Our concierge support is always there, ready to help ensure patients continue to wear Jewel for the duration of their prescription period.
Who can order Jewel?
Jewel must be ordered by a licensed healthcare provider with prescriptive authority in the state in which they will be prescribing Jewel. This may include physicians, nurse practitioners, or physician assistants.
What clinical data supports the use of wearable cardioverter defibrillators (WCDs)?
There is a body of clinical data on wearable cardioverter defibrillators (WCDs) that highlights the life-saving benefits of the technology if patients wear the device and achieve high daily protected time.
What clinical data supports the use of Jewel specifically?
Multiple clinical studies have shown Jewel® is a revolutionary wearable cardioverter defibrillator with life-saving benefits because it’s easier to wear and offers truly continuous protection.
Is Jewel included in any cardiovascular care guidelines?
Yes, the American Heart Association (AHA) recommends wearable cardioverter defibrillators (WCDs) for certain patients at high risk for sudden cardiac arrest.
Is Jewel FDA approved?
Yes, Jewel received FDA approval on ________ 2024
What support is available for patients using Jewel?
We engage patients at multiple touchpoints to ensure they are confident using Jewel. Our trained staff introduce patients to Jewel and provide a personal fitting so the device can offer maximum comfort and protection. Patients learn how to apply and remove Jewel properly.
Our team connects with patients at planned intervals to check on their experience and ensure they feel confident and protected.
All patients have access to 24-hour support teams that can answer their questions about Jewel, from proper placement and removal to the Jewel App and even skin health.
Where is Jewel available?
To find out if Jewel is available in your area, please contact us:
- Phone: 1-800-985-5702
- Email: customerservice@elementsci.com
- Contact us
Can I speak with a representative?
Yes, representatives are available 24 hours per day, 7 days per week. You can reach us by:
- Phone: 1-800-985-5702
- Email: customerservice@elementsci.com
- Contact us